Citizen Attention System

Company: Agencia Digital de Innovación Pública

Role: Lead Frontend Developer

Stack: React, Django, Python, PostgreSQL

Citizen Support System

The channel that takes a citizen request up to Mexico City's Head of Government and back down to the agency that can actually solve it.

What it solves

A request comes in, gets classified, gets assigned to the right agency, and gets followed until it closes. With measurable time at every step.

From the outside it's a ticket tracker. The difference is who sends them and where they land: this is the official route from a citizen to the city's highest authority, so a lost request isn't a lost ticket.

::two-columns split="50-50"::

What I did

The whole frontend in React: the inbox, the tracking board, the forms and their validation, and the reports. The design too.

::column-break::

What mattered

That routing didn't depend on someone guessing the right agency by hand, and that every request left a trail of where it had been.

::/two-columns::

Stack

React against REST APIs in Django and PostgreSQL, with caching so the inbox doesn't reload in full on every move.